What are the main PIPSEC goals?
The PIPSEC have some functions to carry out:
- To act on neutral basis
- To examine your complaints fairly
- To provide quicker and easier process of complaint consideration.
In what case should I complain to PIPSEC?
Only if you have a complaint and need a compensation for consulting service. If you have some questions and problems to be solved write us.
PIPSEC regulate the process of financial consultation.
You may complain in case the company upsets your expectations attached to consultation.
Is there any fee for complaint?
We provide free process of disputes resolving
What kind of complaints are impossible to consider?
We delay the complaint if it’s under trail process or is being examined by court.
If the complaint has an unserious character.
If the reasonable events of complaint took place before you became a member.
We delay the complaint connected with member’s commerce decisions such as interest rate.
Are there any terms for making a complaint?
You can complain only about actions and events that took place after the provider of financial service became a PIPSEC’s member. Also, you have to complain during three months after an incident occurred.
Are there any guaranties of confidence?
Yes! All the information you’ve given to us will be used only in the process of solving your problems.